Chaac | Hotel in Tulum

| 5.7 (13 Reviews) |  5 Bathrooms  10 Guests
Tulum City Center Hotel | Chaac

Hotel in Tulum City Center, Tulum

Located in Tulum, 4.5 miles from Tulum Archeological Site, Chaac provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a terrace. The property is around 1.7 miles from Parque Nacional Tulum, 2.3 miles from Tulum Bus station and 4 miles from Bus station Tulum Ruins. The property has a 24-hour front desk, airport transportation, a concierge service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV, a patio and a private bathroom with a shower. At Chaac each room is equipped with a seating area. The area is popular for snorkeling, and bike rental is available at this 4-star hotel. Sian Ka´an Biosphere Reserve is 7.4 miles from the accommodation, while Xel Ha is 13 miles away. Tulum Naval Air Station Airport is 4.3 miles from the property.

Chaac is located in Tulum.

This 5 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Wellness Facilities, Child Friendly, and several others. This is a 4 star rated property and has over 13 reviews with the average score of 5.7 . Coming to Tulum and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 5 Bedrooms Hotel if you want to learn more about this FloatHomes.com place in Tulum. These details are authentic, as they are provided by our partner, booking.com.

This Chaac in Tulum is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Chaac”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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250 Calle 33, Tulum, 77760, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Parking
  • Parking
  • Parking on site
  • Private Parking
  • Free parking
Accessibility
  • Wheelchair accessible
Activities
  • Full-body massage
  • Diving
  • Snorkeling
  • Spa/Wellness packages
  • Fitness
  • Back massage
  • Neck massage
  • Massage
  • Couples' massage
  • Hand massage
  • Foot massage
  • Head massage
  • Fitness center
General
  • Wifi in all areas
  • Safe
  • Designated smoking area
  • Air conditioning
  • Facilities for disabled guests
  • Elevator
  • Non-smoking rooms
Guest Services
  • Daily housekeeping
  • Express check-in/out
  • Babysitting/Child services
  • Shuttle service (additional charge)
  • Private check-in/out
  • Airport shuttle (additional charge)
  • 24-hour front desk
  • Car rental
  • Airport shuttle
  • Concierge
  • Shuttle service
  • Laundry
  • Grocery deliveries
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
  • Terrace
  • Outdoor fireplace
  • Sun deck
Security/Safety
  • Key access
  • Key card access
  • 24-hour security
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Mobile app for room service
  • Contactless check-in/out
  • Cashless payment available
Spa
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Reviews

Value for money:
7.5
Location:
7.5
Staff:
8.13
Facilities:
8.75
Comfort:
7.19
Cleanliness:
8.13
Tiana
Jul 6, 2025 07:00:00 AM
Review Score:   8
USA
Reviewer Type: Couple
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
King Suite with Balcony
Room Type: Suite
Room Size: 42 m2
1 Queen bed(s) Bed
King Suite with Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Shower, Free toiletries, Toilet, Bathtub or shower, Conditioner, Walk-in shower, Body soap, Toilet paper, Shampoo, Towels

General

Iron, Trash cans, Safe, Private entrance, Air conditioning, Key access, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio

Kitchen

Stovetop, Kitchenware, Refrigerator, Washing machine, Cleaning products, Dining table, Wine glasses, Toaster, Microwave, Coffee machine

Living Area

Sofa, Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens, Wardrobe or closet

View

View, Garden view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
King Suite with Balcony
Room Type: Suite
Room Size: 42 m2
1 Queen bed(s) Bed
King Suite with Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Shower, Free toiletries, Toilet, Bathtub or shower, Conditioner, Walk-in shower, Body soap, Toilet paper, Shampoo, Towels

General

Iron, Trash cans, Safe, Private entrance, Air conditioning, Key access, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio

Kitchen

Stovetop, Kitchenware, Refrigerator, Washing machine, Cleaning products, Dining table, Wine glasses, Toaster, Microwave, Coffee machine

Living Area

Sofa, Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens, Wardrobe or closet

View

View, Garden view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
King Suite with Balcony
Room Type: Suite
Room Size: 42 m2
1 Queen bed(s) Bed
King Suite with Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Shower, Free toiletries, Toilet, Bathtub or shower, Conditioner, Walk-in shower, Body soap, Toilet paper, Shampoo, Towels

General

Iron, Trash cans, Safe, Private entrance, Air conditioning, Key access, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio

Kitchen

Stovetop, Kitchenware, Refrigerator, Washing machine, Cleaning products, Dining table, Wine glasses, Toaster, Microwave, Coffee machine

Living Area

Sofa, Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens, Wardrobe or closet

View

View, Garden view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
King Suite with Balcony
Room Type: Suite
Room Size: 42 m2
1 Sofa bed Bed
King Suite with Balcony

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Shower, Free toiletries, Toilet, Bathtub or shower, Conditioner, Walk-in shower, Body soap, Toilet paper, Shampoo, Towels

General

Iron, Trash cans, Safe, Private entrance, Air conditioning, Key access, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio

Kitchen

Stovetop, Kitchenware, Refrigerator, Washing machine, Cleaning products, Dining table, Wine glasses, Toaster, Microwave, Coffee machine

Living Area

Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens, Wardrobe or closet

View

View, Garden view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Suite with Terrace
Room Type: Suite
Room Size: 42 m2
1 Sofa bed Bed
Suite with Terrace

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Shower, Free toiletries, Toilet, Bathtub or shower, Conditioner, Walk-in shower, Body soap, Toilet paper, Shampoo, Towels

General

Iron, Trash cans, Safe, Private entrance, Air conditioning, Key access, Fan

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Stovetop, Kitchenware, Refrigerator, Washing machine, Cleaning products, Dining table, Wine glasses, Toaster, Microwave, Coffee machine

Living Area

Dining area, Sitting area

Outdoors

Outdoor furniture, Terrace, Outdoor dining area, Patio

Bedroom

Extra long beds (> 6.5 ft), Linens, Wardrobe or closet

View

Garden view

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Room Amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Chaac pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Chaac?

Check-in time for Chaac starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Chaac have a swimming pool?

Yes, this Chaac has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chaac?

Best-rates for the Chaac starts from $28 per night with includes Ocean View, Air Conditioner, Parking, Accessibility, Security/Safety, Spa, Fireplace/Heating, Breakfast, Laundry, Designated Smoking Area, View, Oceanfront, Sports/Activities, Guest Services, Internet, Pool, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Child Friendly With all other amenities. Float Homes offers a wide range of floating homes, houseboats, and water chalets, ensuring each traveler finds their ideal water escape, whether planning a water getaway, a family vacation, or a pet-friendly retreat with the whole group.

Is Chaac a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chaac wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chaac is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chaac?

Based on the information reported by the owner or manager, the Chaac indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chaac?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chaac are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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