Goma Serena Hotel | Hotel in Goma

| 8.1 (96 Reviews) | 5 Bathrooms 13 Guests

Hotel in Goma

Goma Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. This 5-star hotel offers free shuttle service, room service and free WiFi. The property features a year-round outdoor pool, fitness center, sauna and garden. At the hotel every room has air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Each room has an electric tea pot, while certain rooms here will provide you with a balcony and others also provide guests with pool views. All guest rooms include a desk. Buffet and continental breakfast options are available at Goma Serena Hotel. At the accommodation guests are welcome to use a hot tub. Speaking English, French and Swahili at the 24-hour front desk, staff are ready to help around the clock. Goma International Airport is 1.2 miles away.

Goma Serena Hotel is located in Goma.

This 107 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Internet, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 96 reviews with the average score of 8.1 . Coming to Goma and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 107 Bedrooms Hotel if you want to learn more about this FloatHomes.com place in Goma. These details are authentic, as they are provided by our partner, booking.com.

This Goma Serena Hotel in Goma is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Goma Serena Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, Democratic Republic of the Congo

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Parking

Free parking

Private Parking

Accessible parking

Parking

Parking on site

Accessibility

Wheelchair accessible

Raised toilet

Activities

Couples' massage

Fitness

Facial treatments

Beauty services

Massage

Spa facilities

Neck massage

Live music/Performance

Manicure

Full-body massage

Aerobics

Hand massage

Massage chair

Body scrub

Light therapy

Steam room

Pedicure

Sauna

Body treatments

Hairstyling

Foot massage

Head massage

Fitness center

Haircut

Back massage

Hair treatments

Hot tub/Jacuzzi

Spa lounge/Relaxation area

Locker rooms

Tour or class about local culture

Makeup services

Hair coloring

Body wrap

Waxing services

Entertainment

Outdoor play equipment for kids

General

Safe

Designated smoking area

Non-smoking rooms

Soundproof rooms

Family rooms

Elevator

Air conditioning

Wifi in all areas

Facilities for disabled guests

Guest Services

Concierge

24-hour front desk

Shuttle service (additional charge)

ATM on site

Baggage storage

Meeting/Banquet facilities

Airport shuttle

Shared lounge/TV area

Shuttle service

Hair/Beauty salon

Business center

Laundry

Daily housekeeping

Car rental

Suit press

Airport shuttle (additional charge)

Ironing service

Airport shuttle (free)

Fax/Photocopying

Room service

Invoice provided

Internet

Wifi

Internet

Free Wifi

Outdoors

Outdoor pool

Garden

Terrace

Outdoor furniture

Outdoor pool (year-round)

Security/Safety

Smoke alarms

24-hour security

Fire extinguishers

CCTV in common areas

Security alarm

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Food can be delivered to guest accommodation

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Breakfast to-go containers

Thermometers for guests provided by property

Process in place to check health of guests

Access to healthcare professionals

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Mobile app for room service

Spa

Shallow end

Beach chairs/Loungers

Beach umbrellas

Pool bar

Pool with view

Kids' pool

Swimming pool

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.83

Location:

9.12

Staff:

8.74

Facilities:

8.98

Comfort:

9.14

Cleanliness:

9.14

Salim Said Suleiman

Apr 27, 2025 07:00:00 AM

Review Score: 10

Rwanda

Reviewer Type: Couple

Travel Purpose: leisure

Positive: The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.

Negative: Serviice delivery during our stay was far from satisfactory. The staff members appeared to be extremely slow in attending to our requests, and it was evident that there was a shortage of staff available to handle the guests' needs effectively. This lack of efficiency in service greatly impacted our overall experience at the hotel.

Summary: Good hotel in Goma

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub or shower, Toilet paper, Bathtub, Toilet, Shampoo, Conditioner, Shower cap, Towels, Free toiletries, Slippers, Toothbrush General Tile/Marble floor, Trash cans, Safe, Ironing facilities, Iron, Carpeted, Smoke Alarm, Air conditioning, Interconnecting room(s) available Media & Technology TV, Telephone, Satellite channels, Flat-screen TV Services Wake-up service/Alarm clock Outdoors Balcony, Outdoor furniture Living Area Desk, Sitting area View View, Lake view, Pool view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Entire unit located on ground floor, Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible Room Amenities Non-feather pillow, Clothes rack, Feather pillow Physical distancing Single-room AC for guest accommodation
Deluxe Twin Room Room Type: Twin Room Size: 42 m² 2 Twin bed(s) Bed 1 Sofa bed Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub or shower, Toilet paper, Bathtub, Toilet, Shampoo, Conditioner, Shower cap, Towels, Free toiletries, Slippers, Toothbrush General Tile/Marble floor, Trash cans, Safe, Ironing facilities, Iron, Carpeted, Smoke Alarm, Air conditioning Media & Technology TV, Telephone, Satellite channels, Flat-screen TV Services Wake-up service/Alarm clock Outdoors Balcony, Outdoor furniture Living Area Desk, Sitting area View View, Lake view, Pool view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Entire unit located on ground floor, Accessible by elevator, Upper floors accessible by elevator Room Amenities Non-feather pillow, Clothes rack, Feather pillow Physical distancing Single-room AC for guest accommodation
Superior Double Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub or shower, Toilet paper, Bathtub, Toilet, Shampoo, Conditioner, Shower cap, Towels, Free toiletries, Slippers, Toothbrush General Tile/Marble floor, Trash cans, Safe, Ironing facilities, Iron, Carpeted, Smoke Alarm, Air conditioning Media & Technology TV, Telephone, Satellite channels, Flat-screen TV Services Wake-up service/Alarm clock Outdoors Balcony, Terrace, Outdoor furniture Living Area Desk, Sitting area View View, Lake view, Pool view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Accessible by elevator, Upper floors accessible by elevator Room Amenities Non-feather pillow, Clothes rack, Feather pillow Physical distancing Single-room AC for guest accommodation
Junior Suite Room Type: Suite Room Size: 55 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar Bathroom Shower, Hairdryer, Bathrobe, Private bathroom, Body soap, Bathtub or shower, Toilet paper, Bathtub, Toilet, Shampoo, Conditioner, Shower cap, Towels, Free toiletries, Slippers, Toothbrush General Tile/Marble floor, Trash cans, Safe, Ironing facilities, Iron, Carpeted, Smoke Alarm, Air conditioning Media & Technology TV, Telephone, Satellite channels, Flat-screen TV Services Wake-up service/Alarm clock Outdoors Balcony, Outdoor furniture Living Area Desk, Sofa, Sitting area View View, Lake view, Pool view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Entire unit located on ground floor, Accessible by elevator, Upper floors accessible by elevator Room Amenities Non-feather pillow, Clothes rack, Feather pillow Physical distancing Single-room AC for guest accommodation
Executive Suite Room Type: Suite Room Size: 70 m² 1 Sofa bed Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Tea/Coffee maker, Minibar, Fruit Bathroom Shower, Hairdryer, Bathrobe, Private bathroom, Body soap, Guest bathroom, Bathtub or shower, Toilet paper, Bathtub, Toilet, Shampoo, Conditioner, Shower cap, Towels, Free toiletries, Slippers, Toothbrush General Tile/Marble floor, Trash cans, Safe, Ironing facilities, Iron, Carpeted, Smoke Alarm, Air conditioning Media & Technology TV, Telephone, Satellite channels, Flat-screen TV Services Wake-up service/Alarm clock Kitchen Kitchenette, Electric kettle, Dining table, Microwave, Coffee machine Outdoors Balcony, Outdoor furniture Living Area Desk, Dining area, Sofa, Sitting area View View, Lake view, Pool view Bedroom Linens, Childrens' cribs, Wardrobe or closet, Alarm clock Accessibility Entire unit located on ground floor, Accessible by elevator, Upper floors accessible by elevator Room Amenities Non-feather pillow, Clothes rack, Feather pillow Physical distancing Single-room AC for guest accommodation

FAQ's

Is this Goma Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Goma Serena Hotel?

Check-in time for Goma Serena Hotel starts counting from 12:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Goma Serena Hotel have a swimming pool?

Yes, this Goma Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Goma Serena Hotel?

Best-rates for the Goma Serena Hotel starts from $230 per night with includes Guest Services, Parking, Oceanfront, Bar, Child Friendly, Internet, Wheelchair Accessible, Security/Safety, Wellness Facilities, Restaurant, Entertainment, Breakfast, Hot Tub, View, Accessibility, Transportation/Shuttle, Business Services, Sports/Activities, Spa, Laundry, Air Conditioner, Pool, Designated Smoking Area, TV, Ocean View, Balcony/Terrace, Toiletries With all other amenities. Float Homes offers a wide range of floating homes, houseboats, and water chalets, ensuring each traveler finds their ideal water escape, whether planning a water getaway, a family vacation, or a pet-friendly retreat with the whole group.

Is Goma Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Goma Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Goma Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Goma Serena Hotel?

Based on the information reported by the owner or manager, the Goma Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Goma Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Goma Serena Hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $230