Grand Hyatt Hangzhou | Hotel in Hangzhou

| 8.6 (417 Reviews) |  1 Bathroom
Xihu Hotel | Grand Hyatt Hangzhou

Hotel in Xihu, Hangzhou

Luxury hotel with 5 restaurants and a full-service spa
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.


Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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28 Hu Bin Road, Hangzhou, 310007, China

Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Separate bathtub and shower
  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Towels
Bedroom
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Blackout drapes/curtains
  • Bed sheets
  • Free cribs/infant beds
  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)
  • Turndown service
  • Free newspapers
  • Desk
  • Safe
  • Connecting rooms available
  • Slippers
Breakfast
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: CNY 198 per person
  • 24-hour room service
  • Free bottled water
  • Espresso maker
  • Minibar
  • Refrigerator
Parking
  • Free self parking on site
  • Airport shuttle on request
  • Height restrictions apply for onsite parking
  • Train station pick-up shuttle (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
Accessibility
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible concierge desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Elevator
  • Wheelchair-accessible registration desk
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Hiking/biking trails
  • Bicycle rentals
  • Steam room
  • Sauna
  • Indoor pool
  • Fitness center
  • Full-service spa
Entertainment
  • LCD TV
  • Satellite channels
General
  • Conference center
  • Meeting room
  • Business center
  • Vending machine
  • Ballroom
  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Free newspapers in lobby
  • Gift shop/newsstand
  • English
  • Chinese (Mandarin)
  • Smoke-free property
Guest Services
  • Laundry facilities
  • Refrigerator
  • Indoor pool
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Turndown service
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Multilingual staff
  • Porter/bellhop
  • Wedding services
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi
Spa
  • 11 treatment rooms
  • Hot tub
  • Massage - Swedish
  • Body wraps
  • Reflexology
  • Aromatherapy
  • Facials
  • Massage - sports
  • Body scrubs
  • Massage - hot stone
  • Spa open daily
  • Massage/treatment rooms
  • Manicures and pedicures
  • Body treatments

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are available for cny 288.0 per night. free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately cny 198 per person airport shuttle fee: cny 550 per vehicle (one way) rollaway bed fee: cny 288.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of gbac star (hyatt) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

KIN FAI GARY
Mar 2, 2025 10:38:10 PM
Review Score:   10
Summary: Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 King Bed
Room Size: 366 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, Ping - 10
Grand, Suite, 1 King Bed
Room Size: 614 square feet m2
1 King Bed
Grand, Suite, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 614, Ping - 17, Square meters - 57, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 2 Twin Beds
Room Size: 366 square feet m2
2 Twin Beds
Room, 2 Twin Beds

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 366, Extra bed count 1, Square meters - 34, Bed count minimum 2, Ping - 10, Bed count maximum 2
Club Room, 2 Twin Beds (Club Access)
Room Size: 388 square feet m2
2 Twin Beds
Club Room, 2 Twin Beds (Club Access)

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Tent, 1 King Bed (CAMP IN GARDEN)
Room Size: 388 square feet m2
1 King Bed
Tent, 1 King Bed (CAMP IN GARDEN)

General

Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Club Room, 1 King Bed, Lake View
Room Size: 388 square feet m2
1 King Bed
Club Room, 1 King Bed, Lake View

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 36, Square feet - 388, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10.90
Club Room, 2 Twin Beds, Lake View
Room Size: 388 square feet m2
2 Twin Beds
Club Room, 2 Twin Beds, Lake View

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Room, 2 Twin Beds, Garden View
Room Size: 388 square feet m2
2 Twin Beds
Room, 2 Twin Beds, Garden View

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Room, 1 King Bed, Lake View
Room Size: 388 square feet m2
1 King Bed
Room, 1 King Bed, Lake View

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Room, 2 Twin Beds, Lake View
Room Size: 388 square feet m2
2 Twin Beds
Room, 2 Twin Beds, Lake View

General

Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square meters - 36, Square feet - 388, Lake view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Grand Premium Suite
Room Size: 646 square feet m2
1 King Bed
Grand Premium Suite

General

Square feet - 646, Number of living rooms 0, Number of bedrooms - 0, Square meters - 60, Ping - 18, Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Club Room, 1 King Bed (Club Access)
Room Size: 388 square feet m2
1 King Bed
Club Room, 1 King Bed (Club Access)

General

Number of living rooms 0, Number of bedrooms - 0, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10.90
Room, 1 King Bed, Garden View
Room Size: 388 square feet m2
1 King Bed
Room, 1 King Bed, Garden View

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 11, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Furnished balcony

FAQ's

Is this Grand Hyatt Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Hyatt Hangzhou have a swimming pool?

Yes, this Grand Hyatt Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hyatt Hangzhou?

Best-rates for the Grand Hyatt Hangzhou starts from $195 per night with includes Laundry, Air Conditioner, Business Services, Bedding/Linens, Wellness Facilities, Guest Services, Breakfast, Child Friendly, Internet, Accessibility, Spa, Hot Tub, Kitchen, Parking, Pool, Restaurant, Bar, Wheelchair Accessible, Security/Safety, Toiletries With all other amenities. Float Homes offers a wide range of floating homes, houseboats, and water chalets, ensuring each traveler finds their ideal water escape, whether planning a water getaway, a family vacation, or a pet-friendly retreat with the whole group.

Is Grand Hyatt Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hyatt Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hyatt Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, the Grand Hyatt Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, details for the cancellation policy for the Grand Hyatt Hangzhou are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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